Privacy Policy

PRIVACY : 

Chhappan Bhog prioritizes privacy and security and strives to provide visitors with the best possible experience on our website. Please take a moment to review the following policy, which outlines how we treat your personal information when you use our site. By visiting https:/www.bakeathome.co.in (Website), you agree to these terms and conditions:

1.Your Privacy We are committed to safeguarding your privacy and value the trust you place in us. This Privacy Policy has been developed to protect and maintain the confidentiality of your personal information. While we make every effort to comply with laws of other countries, we cannot guarantee it. We take reasonable measures to protect your privacy on systems and the Website under our control. However, we are not responsible for any unauthorized or unlawful disclosure of your personal and confidential information by third parties beyond our control, such as advertisers and websites linked to our Website. Please be aware that our business partners, advertisers, sponsors, or linked sites may have different information and privacy practices from ours. Our privacy policy may be updated without notice, so we recommend reviewing it periodically to stay informed.

2.Privacy Assurance Except for our agents and alliance partners, we will not share or rent your information with third parties. We use personal information solely to provide the requested services. Any third party with whom we share information must maintain an appropriate level of confidentiality and data security in compliance with the law.

3.Electronic Communication By visiting our site, sending us emails, or providing feedback, you are communicating with us electronically and consent to receiving communications from us in the same manner. You agree that any agreements, notices, disclosures, and other communications we provide to you electronically fulfill any legal requirement for written communication.

4.Payment and Account Information Your account history, including billing information, communications, and payment history, is stored in encrypted form on secure servers.

5.Transactional Information We retain transactional history related to your e-commerce activities (excluding banking details).

6.Service Usage We collect information about your navigation and use of our services, such as the URLs of websites you visit and shop from.

7.Deletion We will process and store your personal data for as long as necessary and permitted under applicable data protection laws.

POLICY : 

Chappan Bhog product's cannot be returned after completion of the payment. Payment Refunds are applicable only in case of damaged products . Returns and Replacements are done free of cost if wrong products (incomplete sets ) or damaged products are received by the customer. Also, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny. You can Email Us at care@chappanbhog.co . The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

Guidelines for a valid return:
Product & Accessories, if any, should be in original condition Tags should be retained and returned Returns and Replacements are done free of cost if wrong products (incomplete sets) or damaged products are received by the customer.

Cancellation Policy:
Orders once placed cannot be cancelled.

Refund Policy:
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

Mode of Refund:
For returned products the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
We require product images and tags in the below mentioned cases:

1. Defective product received – Only product image required.
2. Wrong product received – Both product & Tag images required.
3. Incomplete order received – Only Tag image is required.
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as
banks, payment gateways and external couriers (for cheques).